Briisk respects your right to control your personal information. This page explains what you can ask us to delete, what we may be required to keep, and how to make a request.
Briisk provides the technology platform that insurers, brokers and other financial services providers use to sell and administer insurance policies. This means we hold personal information in two different capacities, and the right route for your request depends on which applies.
In most cases the insurer or broker is responsible for your personal information, and Briisk processes it on their behalf under contract. We cannot delete that information without their instruction.
Please contact the insurer or broker you dealt with directly. They are best placed to deal with your request. If you are not sure who that is, or you cannot reach them, contact us using the details below and we will help you identify the right party.
Where you have dealt with Briisk directly — for example through our website, a contact form, a recruitment application, or a business enquiry — Briisk is responsible for that information and you should make your request to us.
Under the Protection of Personal Information Act, 2013 (POPIA) you may ask us to:
You may also ask to be removed from marketing communications at any time, and we will action that regardless of anything else on this page.
POPIA does not give an unconditional right to have all your information erased. Where the law requires us — or the insurer we act for — to keep certain records, we must keep them even if you ask us to delete them.
Records we may be required to retain include:
| Type of record | Why we must keep it | How long |
|---|---|---|
| Insurance policy and transaction records | Financial services record-keeping obligations under FAIS | 5 years from the date the product or service ends |
| Identity verification and customer due diligence records | Anti-money-laundering obligations under FICA | 5 years from the end of the business relationship or the date of the transaction |
| Premium collection and payment records | Company and tax record-keeping obligations | 7 years from the end of the financial year to which they relate |
| Claims records | Insurance legislation and the requirements of the insurer we act for | 5 years from the date the claim is finalised, or longer where the insurer requires it |
| Records relating to a complaint or dispute | Required until the matter is resolved and any period for legal action has passed | 5 years from resolution, or longer where legal proceedings are contemplated or under way |
Where more than one obligation applies to the same record, the longest applicable period governs. Where we hold a record on behalf of an insurer or broker, that party may require us to retain it for longer than the periods above.
Where we cannot delete information, we will tell you which information we are keeping, why, and for how long. Once the retention period ends, the information is deleted or destroyed in the ordinary course.
Where we cannot delete information but you no longer wish to be contacted, we can suppress your details so that they are not used for marketing or engagement. Suppression means we keep the minimum information necessary to ensure we do not contact you again.
Send your request to:
Information Officer
Briisk Insur Fintech (Pty) Ltd
Email: privacy@briisk.io
Black River Park, 2 Fir Street, 1st Floor, Block B
North Park, Observatory, Cape Town, 7925
South Africa
Please include:
Before we act on a request we must be satisfied that you are who you say you are. Acting on an unverified request could result in someone else’s information being deleted, or your information being disclosed to another person.
We will ask you for proof of identity.
We acknowledge every request within 48 hours of receiving it, and then verify your identity. What happens after that depends on who is responsible for the information.
This covers information you gave us directly — through our website, a contact form, a recruitment application or a business enquiry.
This covers most policy and quotation information. Because we process it on their behalf, we cannot act on your request without their instruction, and our response depends on theirs.
You will always hear from us within 48 hours, even where we are not the party who can action your request. If your request is complex or involves more than one insurer or broker, we may need longer than the periods above. We will tell you if that is the case, and why.
There is no charge for a deletion or correction request.
If you are unhappy with how we have handled your request, please contact our Information Officer first so that we can try to resolve it.
You also have the right to complain to the Information Regulator:
Information Regulator (South Africa)
Last updated: 1 August 2026