How insurance businesses can prepare for AI adoption: A practical roadmap for digitisation, automation & upskilling: A practical roadmap for brokers, insurers, underwriters and UMAs looking to digitise operations, automate workflows and use AI effectively.
For years, industry headlines have predicted the decline of the insurance broker. With the rise of direct-to-consumer platforms and digital insurers, the assumption was that intermediaries would eventually disappear. Yet brokerages have proven remarkably resilient. The reality is that brokers are not disappearing. They are evolving. The real question is not whether brokers survive but […]
The state of the industry As the insurance industry enters 2026, InsurTech stands at a pivotal moment. The past year marked a transition from rapid experimentation to a more disciplined focus on results. In 2025, insurers faced mounting pressures — rising premiums, increased climate-related losses, growing cyber threats and tighter capital conditions — all while […]
Insurance may appear simple on the surface; a quote, a premium, a policy, a claim – but beneath that simplicity sits a dense web of processes, rules, data, and compliance requirements. That’s where the Policy Administration System (PAS) steps in: the engine room of an insurance business. Whether you’re a carrier, MGA, or digital broker, […]
In the insurance world, missed premium payments might seem like a small issue — a single debit order that fails, a forgotten reminder, or a late salary run. But when scaled across a portfolio, the impact is anything but small. For insurers, brokers, and UMA’s, missed payments disrupt cash flow, increase administrative workload, and threaten […]
Drafting business requirements is one of the most time-consuming yet critical parts of any technology project. It’s where ideas turn into structure, where “what we want” becomes “what we need to build.” But anyone who’s been through the process knows: it can be messy, repetitive, and full of back-and-forths. This is where Artificial Intelligence (AI) […]
Artificial Intelligence (AI) is no longer just a futuristic buzzword — it’s here, shaping how industries operate, innovate, and grow. In insurance, where efficiency and accuracy are critical, AI has the potential to transform every step of the value chain, from product design and marketing to claims management and training. But while many talk about […]
Personalisation and decision support through a digitised broker platform “There are so many options… how do I know what’s right for me?” It’s one of the most common — and paralysing — questions for insurance customers. Whether they’re 21 or 51, navigating product choices can be overwhelming, especially when financial literacy is low and the […]
At face value, it seems like a fair question. You’re likely just starting your career, still exploring your independence, and not exactly at the stage of life where you’re planning for worst-case scenarios. But this question isn’t just a conversation starter — it’s a reflection of a deeper issue in the insurance industry: a lack […]